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6. Troubleshooting
6.1 Common Problems
The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The power cord is not
properly connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
- The printer status from
DiagTool shows “Head
Open”.
- The LCD shows “Carriage
Open”.
* The printer carriage is open.
* Please close the print carriage.
- The printer status from
DiagTool shows “Ribbon End
Err.” Or “Ribbon Encoder
Err.”
- The LCD shows “No Ribbon”.
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section 3.2 to
re-install the ribbon.
- The printer status from
DiagTool shows “Out of
Paper”.
- The LCD shows “No Paper”.
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps on section 3.3 to
reinstall the label roll.
* Calibrate the gap/black mark sensor.
- The printer status from
DiagTool shows “Paper Jam”.
- The LCD shows “Paper Jam”.
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
- The LCD shows “Take Label”.
* Peel-off function is enabled.
* If the peel-off module is installed, please
remove the label.
* If there is no peel-off module in front of the
printer, please switch off the printer and
install it.
* Check if the connector is plugging
correctly.