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STEP 3: CHECKING OUT YOUR SCANNER 11
IF THE SCANNER IS NOT PROPERLY CONNECTED
If the scanner icon on the Windows taskbar has a red “X” through it, the
scanner is not properly connected.
Check for one of these possible problems:
• Is a cable loose or not plugged in securely? Inspect all cable
connections. Make sure all the cables are plugged in securely.
• Is the scanner’s power light on? If the light does not come on, plug
the power adapter into another electrical outlet.
• Is the scanner’s locking tab in the locked position? Slide the
locking tab to the unlocked position. If you tried to scan with the
scanner locked, you must restart your computer after unlocking the
scanner.
• Did you restart the computer after installing the software? If you
didn’t restart the computer, it may not have loaded all of the software
files. Try restarting your computer.
Please see the Readme file in the PaperPort directory on your computer’s
hard drive. The Readme file contains additional information that may
help you diagnose problems connecting the scanner. Also see
“Troubleshooting” on page 52 for more information.
Note: The scanning lamp under the scanner’s glass needs to warm up
before you can scan. A status message lets you know when the lamp is
ready. The lamp then remains ready so you don’t have to wait each
time you want to scan. To conserve electricity and prolong the life of
the scanner, you can set the length of time for the lamp to remain lit
before powering down. See “Setting Preferences” on page 26.