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Troubleshooting for Windows
Condition
Even when connected to the USB
port, the pen is inoperable.
When Windows is in DOS full screen
mode, moving the pointer with the
pen becomes impossible.
If the mouse is set for left-handed
use in the regular mouse control
panel, the ability to click with the
pen nib is lost.
What to Do
•Check the connection of the USB connector. If using
a USB hub connection, try connecting directly to the
computer’s USB port.
•When the product model type appears in the Unknown
Device list, select it and click the Delete button, canceling
all settings for it. Next, click the Renew button and,
following the directions in the New Hardware dialog box,
re-install the tablet driver.
•If use of the USB port is advantageous, open the Control
Panel folder and then the System folder. Then open, in
order, the Hardware and Device Manager folders. Next,
check and make sure that USB (Universal Serial Bus)
Controller appears in the list that is displayed. If it isn’
t present, it will be necessary to adjust your computer.
Please consult your computer maker regarding this.
When using a DOS mouse, the pen is inoperable. You
must use another mouse.
Restart Windows.
Reference
P.10-11
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Troubleshooting for Macintosh
Condition
Even when connected to the USB
port, the pen is inoperable.
The product always reverts to
mouse mode and the pressure
function cannot be used.
What to Do
-Check the connection of the USB connector. Connect
directly to the computer’s USB port.
-If equipped with a USB card, the system software has
probably not been installed properly.
-If you have any other high-speed, high-power USB
peripherals, connect these and check and see whether
they operate properly or not. If these other units operate
properly, this would seem to indicate that the tablet is
defective.
The tablet driver may not be properly installed. Try
reinstalling it.
Reference
P.10-11
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P.12
Troubleshooting
UM-0314(A)_EN.indd 30 2007/11/12 16:53:22