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5. Maintenance
5.1 Cleaning
Use one or more of the following supplies that meets your needs:
n Cleaning pens
n Cleaning swabs
n Lint-free cloth
Printer Part Method
Printer Head n Let the print head to cool for one minute.
n Use a cleaning pen to swab the print elements.
Platen Roller n Rotate the platen roller and wipe it thoroughly
with 70% alcohol and a cleaning swab, or lint-
free cloth.
Exterior n Wipe it with water-dampened cloth.
Interior n Brush or air blow.
6. Troubleshooting
This section lists common problems and some suggested solutions. Problems
are indicated by the LED light pattern.
6.1 LED Status
LED Status / Color Printer Status Solution Number
Off off 1
Solid Green on 2
Blinking Green Pause 3
Blinking Red Stopped 4
1. No power.
n Turn on the power switch.
n Check if the green LED is lit on the power supply. If it is not on, the
power supply may be broken.
n Check both power connection from the power cord to the power
supply and from the power supply to the printer power jack.
2. The printer is on and ready to use.
n No action necessary.
3. The printer is paused.
n Press the feed button to resume printing.
4. The printer is out of label or ribbon or the printer settings are not
correct
Out of label or ribbon
n Load a roll of labels and follow the instructions in Loading the
Labels, then press the feed button to resume printing.
n Load a ribbon and follow the instructions in Loading the Ribbon
then press the feed button to resume printing.
Printer setting is not correct
n Initialize the printer by following the instructions in Power on