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Return Material Authorization Policy
D–3
Return Material Authorization Policy
You must obtain a Return Material Authorization (RMA) number from
Xantrex before returning a product directly to Xantrex. Products returned
without an RMA number or shipped collect will be refused. When you
contact Xantrex to obtain service, be prepared to supply:
• The serial number of your product
• Its date of purchase
• Information about the installation and use of the unit
Record these details in “Information About Your System” on page D–4.
Return Material Procedure
If you are returning a product from the USA or Canada, follow this
procedure:
1. Contact Xantrex to obtain an RMA number and a shipping address.
2. Package the unit safely, preferably using the original box and packing
materials. Include the following:
• The RMA number supplied by Xantrex
• A copy of your dated proof of purchase
• A return address where the repaired unit can be shipped
• A contact telephone number
• A brief description of the problem
3. Ship the unit freight prepaid to the address provided in step 1. Collect
shipments will be refused.
How do other laws apply? This warranty gives you specific legal
rights, and you may also have other rights which vary from jurisdiction to
jurisdiction.
For our Canadian customers: When used herein “implied warranties
of merchantability and fitness for a particular purpose” includes all
warranties and conditions, express or implied, statutory or otherwise,
including without limitation implied warranties and conditions of
merchantability and fitness for a particular purpose.
PROWatt100.book Page 3 Friday, January 5, 2001 3:03 PM