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Further Assistance
Xerox Phaser 3320DN/3320DNI
User Guide
116
Further Assistance
For any additional help visit our customer web site at www.xerox.com or contact the Xerox Support
Center quoting the machine serial number.
Xerox Support Center
If a fault cannot be resolved by following the display instructions, check Error Messages on page 101. If
the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know
the nature of the problem, the machine serial number, the fault code (if any) plus the name and
location of your company.
Locating the Serial Number
The machine’s serial number is located on the inside of the front door on the machine.
The serial number is also printed on the Configuration report. See instructions below to print the report.
Printing a Configuration Report
You can print the machine's configuration report which provides information about your machine
setup, including the serial number, IP Address, installed options and the software version.
1. Press the Menu button on the control panel.
2. Press the arrow buttons to scroll to Information and press OK.
3. Press the arrow buttons to scroll to Configuration and press OK.
4. Press the arrow buttons to highlight Yes at the Print? prompt and press OK.
You can use CentreWare Internet Services to print the machine's configuration report or browse the
status. Open a web browser at the networked computer and type the machine's IP address. When
CentreWare Internet Services opens, select Print Information on the Status tab. Refer to Status on
page 59.