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Phaser® 6300/6350 Color Laser Printer
6-13
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your printer to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
1. Open your browser and go to www.phaserSMART.com
.
2. Enter your printer’s IP address in the browser window.
3. Follow the instructions on the screen.
Web Links
Xerox provides several websites that offer additional help on your
Phaser 6300⁄6350 printer. A set of Xerox links is installed in your web browser’s
Favorites folder when you install the Xerox printer drivers on your computer. The
Troubleshooting tab in your Windows printer driver also includes useful links. Use the
following websites to obtain more information.
Resource Link
PhaserSMART Technical Support automatically
diagnoses problems on your networked printer and
proposes solutions:
www.phaserSMART.com
infoSMART Knowledge Base (used by Xerox
Customer Support staff) offer solutions for issues,
such as error codes, print quality, paper jams,
software installation, networking, and more:
www.xerox.com/office/6300_6350infoSMART
Technical support information for your printer
includes online Technical Support, driver downloads,
documentation, videos tutorials, and much more:
www.xerox.com/office/6300_6350support
Supplies for your printer: www.xerox.com/office/6300_6350supplies
A resource for tools and information, such as
interactive tutorials, printing templates, helpful tips,
and customized features to meet your individual
needs:
www.colorconnection.xerox.com
Local sales and support center: www.xerox.com/office/contacts
Printer registration: www.xerox.com/office/register
Material Safety Data Sheets (English only) identify
materials, and provide information on safely handling
and storing hazardous materials:
www.xerox.com/office/msds
Information about recycling supplies: www.xerox.com/gwa