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Troubleshooting (FAQ)
● The driver cannot be installed.
• Is the USB cable connected correctly?
→ Check the USB cable connection. (page 8)
→ Disconnect the USB cable, then connect it again.
• [Windows] Is the USB function enabled on your computer?
→ When you connect the UX16 to the computer for the first time, if the “Add New
Hardware Wizard” (pages 10 and 13) does not appear, the USB function on the
computer may be disabled. Perform the following steps.
1. Double-click “System” in the Control Panel to open the System Properties
window.
2. Double-click the “Device Manager” tab and make sure that no “!” or “x”
marks appear at “Universal serial bus controller” or “USB Root Hub.”
If you see the “!” or “x” mark, the USB controller is disabled. For more
information, refer to the owner’s manual of your computer.
• [Windows] Is any unknown device registered?
→ If driver installation fails, the UX16 will be evaluated as an “Unknown device,”
and you will not be able to install the driver. Delete the “Unknown device” by fol-
lowing the steps below.
1. Double-click “System” in the Control Panel to open the System Properties
window.
2. Double-click the “Device Manager” tab. With the “View devices by type”
check box checked, look for “Other devices.”
3. If you find “Other devices,” double-click it to extend the tree to look for
“Unknown device.” If one appears, select it and click the [Remove] button.
4. Remove the USB cable, and make the connection again.
5. Install the driver by following the steps (starting from Step 3) described on
page 10.