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Appendix A - Troubleshooting
Problem Solution or Reason
STATUS Indicator
Does not light after turning
ON ( I ) printer.
1. Check power connections from A.C.
outlet to power supply to printer.
2. Check that media or ribbon is present.
Blinks GREEN.
1. Printer receiving data through interface.
2. Signal to begin AutoSense after turning
ON printer. Release the FEED button.
Blinks GREEN-RED-RED.
1. Operator has paused the printer during
a batch job. Tap the FEED button to
continue.
Lights ORANGE.
1. Ribbon is out. Reload a new supply.
2. The optional cover open sensor is ac-
tive. Press top cover to close and lock.
3. Printer has a syntax or command error.
Check program and resend print job.
Blinks ORANGE.
1. Firmware download in process. Indica-
tor lights red, then green.
Lights RED.
1. Media is out. Reload a new supply.
2. Power-up failure.
3. Printer ready to receive flash program
-
ming during firmware download.
Printer Operation
Lights GREEN, but printer
will not print.
1. Check interface cable connections from
computer to printer.
2. Make sure top cover is locked closed.
3. Check that labels are correct.
4. Verify media has print surface up for
printing.
5. Check that transfer ribbon is correctly
routed and has the ink side out for ther
-
mal transfer printing.
980348-001 Rev. A 23