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Revision 2.01 Elite Modem Installation Guide 08-01002-01
Appendix A: Troubleshootin
g
A-
Table A-1. Modem Troubleshooting
Problem Troubleshooting
No Modem
Power/Power Li
g
ht Off
Make sure there is power to the outlet. Check the
connection to the modem. (Make sure the modem is
plu
gg
ed in). If the power indicator is not lit, try another
power cord. If the indicator is still not lit, call distributor
technical support.
No data transfer Check these items in the followin
g
order:
1. PC Light is OFF
Make sure the cable between the Etherport or
modem and the back of the computer is properly
connected. If the PC Li
g
ht remains off, try another
cable. If the indicator is still not lit, call distributor
technical support.
2. Transfer Light is OFF
This li
g
ht will briefly blink GREEN when the
computer attempts to send data, and briefly blink
when data is sent to the computer. If it doesn’t li
g
ht
when the computer sends data, AND the PC Li
g
ht
is ON, call distributor technical support.
3. Network Light is Off
Check the connection to the network. The li
g
ht
should be GREEN. If the Network li
g
ht is YELLOW,
make sure the Elmo shelf has power. If not call
distributor technical support. .