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Appendix A: Troubleshootin
g
Revision 2.01 Elite Modem Installation Guide 08-01002-01
No data transfer
(
continued
)
4. Network Light is Red
The Elite Modem is not receivin
g
any si
g
nal from
the Internet service provider. Make sure all
connections are well-connected and the computer
is set up correctly.
Make sure the phone has a clear dial tone. Call your
service provider (phone company). If you are on a
corporate network, contact the network IS
administrator, and make sure the service provider is
havin
g
no technical problems. If the noise persists,
call distributor technical support.
5. Network Light is Yellow
The modem is tryin
g
to synchronize with the service
provider. Make sure the modem is at least 12
inches from the monitor. Wait three minutes for the
li
g
ht to turn steady GREEN, which indicates they
are synchronized and data should transfer.
If Network Li
g
ht doesn’t turn GREEN in three
minutes, call your service provider (phone
company). If you are on a corporate network,
contact the network IS administrator, and make
sure the service provider is havin
g
no technical
problems. Call distributor technical support.
6. Transfer Light Remains Off
Make sure all cables are properly installed and
connected. If the Transfer Li
g
ht remains off, call
distributor technical support.
Table A-1. Modem Troubleshooting
Problem Troubleshooting