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Appendix A: Troubleshootin
g
Revision 2.01 Elite Modem Installation Guide 08-01002-01
Low data throu
g
hput
rates/It seems to take a
lon
g
time to download
files to your computer
File transfer rates depend not only on the Elite Modem,
but also on the speed of your computer, the network that
you are communicatin
g
throu
g
h (ISP, corporate net,
etc.), and the speed and connection of the computer you
are attemptin
g
to transfer data to and from.
If you know your files are bein
g
transmitted to your
computer with hi
g
h-speed equipment and your
downloads still seem slow, it’s possible your modem is
connected to more than one computer.
The Elite Modem supports only one computer at a time.
Your computer may inadvertently be connected lo
g
ically
(or physically) into a hub or other network confi
g
uration
that looks like multiple computers to the modem. Call
your corporate IS network administrator and have any
other computers removed from the modem.
Your PC cannot
communicate with your
Internet service provider
First, make sure that all network software applications
are properly installed and confi
g
ured. Double check to
make sure the IP address is correct. Call your telephone
service provider and make sure Elite Modem service is
enabled.
Next, call your ISP help desk. If you are on a corporate
network, call the network IS administrator. Make sure
your service is active and that the network is not
experiencin
g
technical difficulties.
Table A-1. Modem Troubleshooting
Problem Troubleshooting