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P-2002 Series User’s Guide
Chapter 12 Troubleshooting 97
12.5 Problems with the Web Configurator
12.6 Problems with the Password
Table 38 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE ACTION
I cannot access the
web configurator.
If the Prestige’s Ethernet IP address or management IP address has changed,
then enter the new one as the URL.
Your computer’s IP address must be on the same subnet as the Prestige’s
Ethernet IP address or management IP address (whichever you use to access the
Prestige).
See Section 12.9 on page 99 to check that pop-up windows, JavaScripts and
Java permissions are allowed.
Ping the Prestige. In the computer, click Start, (All) Programs, Accessories and
then Command Prompt. In the Command Prompt window, type "ping" followed
by the Prestige’s IP address (192.168.5.1 is the default management IP address)
and then press [ENTER]. The Prestige should reply. Otherwise, make sure your
computer’s Ethernet adapter is installed and functioning properly.
You may also need to clear your Internet browser’s cache.
In Internet Explorer, click Tools and then Internet Options to open the Internet
Options screen.
In the General tab, click Delete Files. In the pop-up window, select the Delete all
offline content check box and click OK. Click OK in the Internet Options screen
to close it.
If you disconnect your computer from one device and connect it to another device
that has the same IP address, your computer’s ARP (Address Resolution
Protocol) table may contain an entry that maps the management IP address to the
previous device’s MAC address).
In Windows, use arp -d at the command prompt to delete all entries in your
computer’s ARP table.
I access the wrong
Prestige when
using the
management IP
address for access.
This problem may occur if you have more than one Prestige on the same LAN.
Disconnect your Prestige from the network and connect directly through the
Prestige’s PC port. You may also need to delete your computer’s ARP table entry
for the Prestige’s IP address (see above).
Table 39 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot access the
Prestige.
The username is admin. The default password is 1234. The Password and
Username fields are case-sensitive. Make sure that you enter the correct
password and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to
restore the default configuration file (see Section 2.3 on page 31). This restores
all of the factory defaults including the password.