Troubleshooting
Solving Ink System Problems
11-33
Out of ink One or more of the four ink systems are out of ink. If the last print showed image
print quality degradation, replace the ink systems affected.
See 11-38, Checking Ink Systems.
Check the ink levels (see 4-9, Monitoring the Ink Level). If there is still a large
amount of ink remaining in the ink cartridges, see the message “Printhead
failure”.
Printhead align-
ment cancelled
This message occurs when the alignment routine is cancelled because of a dirty lens
cover or a problem with the media.
See 11-35, Printhead Alignment Errors.
Printhead alignment
error
This message occurs when the printhead alignment procedure has failed, or the
printer detects a fault that stops the process from completing. Alignment is the first
procedure that prints with the printheads after installation, so some printing
problems may be reported as a Printhead Alignment Error. Most alignment errors
are due to a fault with the printheads, or problems with the media.
See 11-35, Printhead Alignment Errors.
Printhead check
cancelled
This message occurs when a printhead check is cancelled because of a dirty lens
cover or a problem with the media.
See Printhead Checks on page 11-37.
Printhead check
error
This message occurs when the printhead check procedure has failed, or the printer
detects a fault that stops the process from completing. Most printhead check errors
are due to a fault with the printheads, or problems with the media.
See Printhead Checks on page 11-37.
Printhead contact
error
There is an electrical problem with one or more of the printheads.
See the message “Printhead contact error”.
Printhead failure The ink systems have failed and should be replaced.
See the message “Printhead failure”.
Printhead removed One or more of the printheads are not detected by the printer. Printing has been
disabled.
See 11-38, Checking the Printheads.
Verify ink system At power-on, the printer has detected an error in one or more of the ink systems.
See 11-38, Checking Ink Systems.
