Solving copy problems
Copier does not respond
Action Yes No
Step 1
Check if an error or status message appears on the scanner display.
Does an error or status message appear?
Clear the error or status
message.
Go to step 2.
Step 2
Check if the power cord is plugged into the scanner and to a properly
grounded electrical outlet.
Is the power cord plugged into the scanner and to a properly grounded
electrical outlet?
Go to step 3. Connect the power
cord to the scanner and
to a properly grounded
electrical outlet.
Step 3
Check if the power cord is plugged into the printer and to a properly
grounded electrical outlet.
Is the power cord plugged into the printer and to a properly grounded
electrical outlet?
Go to step 4. Connect the power
cord to the printer and
to a properly grounded
electrical outlet.
Step 4
Turn off the printer and the scanner, wait for about 10 seconds, and then
turn them back on.
Did Performing Self Test and Ready appear?
The problem is solved. Contact
customer
support.
Partial document or photo copies
Action Yes No
Step 1
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the lower left corner.
Is the document or photo loaded correctly?
Go to step 2. Place the document or
photo facedown on the
scanner glass in the
lower left corner.
Step 2
Check if the paper size setting matches the size of the paper loaded in the
tray.
From the Paper menu on the scanner control panel, check the Paper
Size setting.
Does the paper size setting match the size of the paper loaded in the tray.
Go to step 3. Change the paper size
setting to match the
paper loaded in the
tray, or load the tray
with paper that
matches the paper size
setting.
Troubleshooting 343
