Scanner unit does not close
Action Yes No
Check if there are no obstructions between the scanner unit and the
printer.
a Lift the scanner unit.
b Remove any obstruction that keeps the scanner unit open.
c Lower the scanner unit.
Did the scanner unit close properly?
The problem is solved. Contact
customer
support.
Solving fax problems
• “Caller ID is not shown” on page 346
• “Cannot send or receive a fax” on page 347
• “Can receive but not send faxes” on page 349
• “Can send but cannot receive faxes” on page 350
• “Fax and e-mail functions are not set up” on page 350
• “Received fax has poor print quality” on page 351
Caller ID is not shown
Action Yes No
Contact your telephone company to check if your telephone line is
subscribed to the caller ID service.
Notes:
• If your region supports multiple caller ID patterns, then you may
have to change the default setting. There are two settings
available: FSK (pattern 1) and DTMF (pattern 2).
• The availability of these settings in the Fax menu depends on
whether your country or region supports multiple caller ID
patterns.
• Contact your telephone company to determine which pattern or
switch setting to use.
Does the caller ID appear?
The problem is solved. Contact
customer
support.
Troubleshooting 346
