Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to the
computer and the printer.
Are the cables securely connected?
Go to step 2. Connect the cables
properly.
Step 2
Check if the file name is already in use.
Is the file name already in use?
Change the file name. Go to step 3.
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open in another application or being used by
another user?
Close the file you are
scanning.
Go to step 4.
Step 4
Check if either the Append time stamp or the Overwrite existing file check
box is selected in the destination configuration settings.
Is the Append time stamp or Overwrite existing file check box selected
in the destination configuration settings?
Go to step 5. Select the Append time
stamp or Overwrite
existing file check box
in the destination
configuration settings.
Step 5
From the Flash Drive menu, reduce the scan resolution settings, and then
resend the scan job.
Does the job scan?
The problem is solved. Go to step 6.
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and Content Source
settings are correct for the document being scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
The problem is solved. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Troubleshooting 355
