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29
9. Troubleshooting
Symptom Possible cause Recommended solution
Keyboard and/or mouse
require a reset
Unplug and replug the
keyboard and/or mouse.
Loose cable connection to the
computer
Verify the cable is securely
connected to the KVM
switch and to the computer.
Keyboard and/or mouse
not functional
The KVM switch requires a
reset
Power cycle all devices.
Master/Slave daisy
chaining does not work
Inappropriate configuration or
incorrect installation procedure
Verify the Slave’s
console is connected to
the Master’s PC port.
Remove the power
supply to the slave (that
is, unplug the power
adaptor) before
connecting it to the
Master.
Two OSD images appear
in the multi-tier
configuration
Incorrect installation procedure
or loose cable connections
Remove the power
supply to the slave (that
is, unplug the power
adaptor) before
connecting it to the
Master.
Verify the Slave’s
console is securely
connected to the
Master’s PC port.
Inappropriate OSD menu
position
The OSD menu’s resolution is
fixed and its onscreen
dimension varies depending on
the computer’s VGA resolution
that applies
In the OSD main menu,
press <F1> to change the
menu and/or banner’s
position.