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OBTAINING SUPPORT FOR YOUR PRODUCT
Register Your Product
Warranty and other service benefits start from the date
of purchase, so it is important to register your product
quickly to ensure you get full use of the warranty and
other service benefits available to you.
Warranty and other service benefits are enabled through
product registration. Register your product at
http://eSupport.3com.com/. 3Com eSupport
services are based on accounts that you create or have
authorization to access. First time users must apply for a
user name and password that provides access to a
number of eSupport features including Product
Registration, Repair Services, and Service Request. If you
have trouble registering your product, please contact
3Com Global Services for assistance.
Purchase Value-Added Services
To enhance response times or extend warranty benefits,
contact 3Com or your authorized 3Com reseller.
Value-added services like 3Com Express
SM
and
Guardian
SM
can include 24x7 telephone technical
support, software upgrades, onsite assistance or
advance hardware replacement. Experienced engineers
are available to manage your installation with minimal
disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps
and ensure the success of your networking projects.
More information on 3Com maintenance and
Professional Services is available at www.3com.com.
Contact your authorized 3Com reseller or 3Com for a
complete list of the value-added services available in
your area.
Troubleshoot Online
You will find support tools posted on the 3Com Web
site at
www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com
products. This query-based interactive tool is located at
http://knowledgebase.3com.com and
contains thousands of technical solutions written by
3Com support engineers.
Access Software Downloads
Software Updates are the bug fix/maintenance
releases for the version of software initially purchased
with the product. In order to access these Software