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80 APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT
Updates you must first register your product on the
3Com Web site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and
password. A link to software downloads can be found
at
http://eSupport.3com.com/, or under the
Product Support heading at
www.3com.com/
Software Upgrades are the feature releases that
follow the software version included with your original
product. In order to access upgrades and related
documentation you must first purchase a service
contract from 3Com or your reseller.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty
and other service benefits, you must first register your
product at http://eSupport.3com.com/
Warranty and other service benefits start from the date
of purchase, so it is important to register your product
quickly to ensure you get full use of the warranty and
other service benefits available to you.
When you contact 3Com for assistance, please have the
following information ready:
■ Product model name, part number, and serial
number
■ Proof of purchase, if you have not pre-registered
your product
■ A list of system hardware and software, including
revision level
■ Diagnostic error messages
■ Details about recent configuration changes, if
applicable
To send a product directly to 3Com for repair, you must
first obtain a return authorization number (RMA).
Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be
returned to the sender unopened, at the sender’s
expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First time users
will need to apply for a user name and password.
Contact Us
3Com offers telephone, e-mail and Internet access to
technical support and repair services. To access these
services for your region, use the appropriate telephone
number, URL or e-mail address from the list below.
Telephone numbers are correct at the time of
publication. Find a current directory of support
telephone numbers posted on the 3Com Web site at
http://csoweb4.3com.com/contactus/