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Appendix H: Contacting Technical Support
43
Support from Your Network Supplier
If you require additional assistance, consult your network
supplier. Many suppliers are authorized 3Com service partners
who are qualified to provide a variety of services, including
network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the
following information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision
levels
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
If you are unable to consult your network supplier, see the
following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com offers
technical telephone support services. To find out more about
your support options, call the 3Com technical telephone support
phone number: UK- 0870 909 3266; DE- 01805 404 747.
davinci_gde.book Page 43 Thursday, December 26, 2002 4:52 PM