Filter
Top Products
T
ROUBLESHOOTING AND
S
UPPORT
R
ESOURCES
24
PROBLEM
All of LEDs on the
front of my modem
look right, but I
still can’t access
the Internet.
The power on my
modem goes on
and off
sporadically. The
Cable Modem
Status light never
stops blinking.
POSSIBLE SOLUTION
1. If the Cable Modem Power, Cable Modem Status, and PC Link Status
LEDs are on but not blinking, your cable modem is operating properly.
Try shutting down and powering off your computer and then turning it
back on. This will cause your computer to re-establish
communications with your cable company’s computer.
2. You may not have installed TCP/IP properly or the TCP/IP parameters
provided by your cable company may not be correct for your computer.
You may be using the wrong power supply. Check that the power supply
you are using is the one that came with your cable modem.