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Memory Dump Procedures 6-7
Return to use the default density (2mb):
3 Press the Return key to select the default, 2 MB (high-density).
The server then calculates the number of diskettes required for the
memory dump, and displays the following message:
***
N
diskette(s) will be needed for the dump operation***
Diskettes will be formatted prior to writing
Insert a diskette
Hit any key to continue
Escape to abort the operation
4 Insert the first diskette.
The server formats the disk, writes the memory dump to the diskette,
and displays the following message:
Writing...Label this disk #1
Insert the next dump disk
Hit any key to continue
Escape to abort the operation
5 Follow the prompts and insert disks, labeling them accordingly.
The server formats each disk individually, then writes the memory dump
to that disk. The process continues until all diskettes have been
formatted and written to, and the memory dump is complete. The server
then displays the following prompt:
Dump completed
Sending in the
Memory Dump
Contact your network supplier or 3Com Customer Support before
sending a memory dump from your communications server.
Send the following information along with the diskettes:
■
The date and time at which the crash occurred and any information
available about the network traffic load at that time
■
The state of each front panel LED indicator at the time of the crash
■
The version numbers of your communications server software and
firmware
You can obtain this information after completing the memory dump. To
find the version numbers, boot the software and enter
SHow -SYS
CS2500BookFile : Troubleshooting Page 7 Thursday, December 11, 1997 10:44 AM