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Chapter 4 143
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
4. If the Issue is still not resolved, see “Online Support Information” on page 193.
Symptoms (Verified) Go To
Power On Issue Page 144
No Display Issue Page 145
LCD Failure Page 147
Internal Keyboard Failure Page 147
Touchpad Failure Page 148
Internal Speaker Failure Page 148
Internal Microphone Failure Page 150
ODD Failure Page 152
Rightside USB Failure Page 155
Modem Failure Page 155
WLAN Failure Page 156
Acer EasyLaunch Button Failure Page 156
Acer MediaTouch Failure Page 157
Fingerprint Reader Failure Page 157
Thermal Unit Failure Page 158
HDTV Switch Failure Page 158
Other Functions Failure Page 159
Intermittent Failures Page 160
Undermined Failures Page 160
Chapter 4