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Troubleshooting
and Frequently
Asked Questions
This chapter includes a list of troubleshooting options and frequently asked ques-
tions concerning the Dual PC Modem.
Troubleshooting
Slow Speed/Dropped Connections
If experiencing problems with slow speeds or dropped connections while using the
Modem, the static speed setting on the Ethernet card in the computer may be the
cause. To check or change this setting, select the operating system and follow the
instructions:
Windows 98,98SE, and Me
1. From the desktop, right-click on the Network Neighborhood icon (My
Network Places in Me).
2. Click on Properties.
3. The “Network Properties” window appears. Select the type of Ethernet card
installed in the computer from the list, then click Properties.
4. Click Advanced and, in the “Property” list, select an entry for speed or
media type.
5. Click on the down arrow on the right and from the menu that appears,
click auto, autoselect, or auto sense, then click OK.
6. Click OK in the Network Properties window.
7. Restart the computer.
The speed setting on the Ethernet card has been changed. If this doesn’t correct the
problem, make sure to check this setting on all computers connected to the Modem.
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