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Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this document first—you will find answers to most of
your questions. If you need further assistance, use the support options listed below. To expedite your service, have your computer in
front of you.
Technical Support Identification (TSID) Number
● Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID number identifies your product
and support status.
● The TSID number is included on a white, bar-coded label, like this example:
● Affix a copy of the TSID label to the CD jacket so that you don’t lose it.
North America
● Visit our Web site at www.adaptec.com.
● Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for articles, troubleshooting tips, and frequently asked
questions for your product. For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week. To speak with a Technical Support Specialist,
● For Hardware products call +1 408-934-7274,
Monday to Friday, 3:00 a.m. to 5:00 p.m., Pacific Time.
● For RAID and Fibre Channel products call +1 321-207-2000,
Monday to Friday, 3:00 a.m. to 5:00 p.m., Pacific Time.
● For support via e-mail, submit your question at ask.adaptec.com.
● You can order Adaptec products, including accessories and cables, by calling +1 408-957-7274. Or, you can order cables online
at www.adaptec.com/buy-cables.
Europe
● Visit our Web site at www.adaptec-europe.com.
● German: Call +49 89 43 66 55 22, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at ask-
de.adaptec.com.
● French: Call +49 89 43 66 55 33, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at ask-
fr.adaptec.com.
● English: Call +49 89 43 66 55 44, Monday to Friday, 9:00 to 17:00, GMT. For support via e-mail, submit your question at
ask.adaptec.com.
● You can order Adaptec cables online at www.adaptec.com/buy-cables.
Japan
● Visit our Web site at www.adaptec.co.jp.
● Call +81 3 5308 6120, Monday–Friday, 9:00 a.m. to 12:00 p.m and 1:00 p.m. to 6:00 p.m.