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MP-11x & Microsoft Office Communications Server 2007
Quick Installation Guide 40 Document #: LTRT-26301
6 Troubleshooting
6.1 General Troubleshooting
The table below lists general troubleshooting that may arise with your gateway.
Table 6-1: General Troubleshooting
Problem Possible Cause Solution
Ready LED is lit red Hardware component
failure.
Contact AudioCodes' Customer Support
representative.
Ethernet cable
disconnected.
Ensure that the Ethernet cable is plugged firmly into
the Ethernet port.
Unable to access
Embedded Web Server
No IP connectivity due to
incorrect IP addressing
scheme.
Ensure that the IP address, subnet mask, and default
gateway are correctly configured by connecting
directly to the gateway using CLI (serial) or HTTP
(local Ethernet connection), as described in Section
3.2 on page 14.
Configuration settings
have been lost
Hardware failure. Restore the gateway's configuration settings by
uploading the backup ini file (refer to Section 3.3.1.2
on page 18).
Unable to access
Embedded Web Server
due to forgotten/lost
login password
-- Restore the gateway's default configuration settings
(refer to Section 6.2 on page 40).
Note: Default username and password is 'Admin'.
6.2 Restoring Parameters to Factory Default Settings
You can use the hardware Reset button to restore the gateway's configuration parameters to their
factory defaults (default IP addresses are listed in Table 3-1). Therefore, after you have restored
factory defaults, you must load your previously backed-up ini file, or the ini file downloaded from
AudioCodes' Web site to set the gateway's configuration parameters to their correct values.
¾ To restore factory default settings, take these 3 steps:
1. With a paper clip or any other similar pointed object, press and hold down the Reset button
(located on the rear panel for MP-11x and front panel for MP-124) for about six seconds; the
gateway is restored to its factory settings.
2. Assign the gateway an IP address (refer to Section 3.2 on page 14).
3. Load your previously backed-up ini file, or the ini file downloaded from the Web site. To load
the ini file via the Embedded Web Server, refer to Section 3.3.1.2 on page 18.
6.3 Debugging using a Syslog Server
The Syslog client, embedded in the gateway, sends error reports and events generated by the
gateway to a Syslog server application, using IP/UDP protocol. The Syslog server can be
AudioCodes proprietary Syslog server (ACSyslog) or any third-party, Syslog server such as Kiwi
Enterprises (www.kiwisyslog.com/
).