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3. What variables may cause my wireless products to lose reception?
Our wireless products let you access your network from virtually anywhere you want. However, the
positioning of the products within your environment as well as the background RF noise will affect the
actual wireless range.
4. Why does my wireless connection keep dropping?
Antenna Orientation: Try different antenna orientations for the 108Mbps SuperG Wireless Access Point.
Try to keep the antenna at least 6 inches away from the wall or other objects.
If you are using 2.4GHz cordless phones, X-10 equipment or other home security systems, ceiling fans,
and lights, your wireless connection will degrade dramatically or drop altogether. Try changing the channel
on your router, access point and wireless adapter to a different channel to avoid interference. Keep your
product away (at least 3-6 feet) from electrical devices that generate RF noise, like microwaves, monitors,
electric motors, etc.
When deploying several access points and wireless devices, please make sure that access points in close
proximity do not have overlapping channels. Nearby access points should be assigned channels that are
at least 4 channels apart to prevent interference. For example, with a group of 3 access points you could
assign the first to channel 1, the second to channel 6, and the third to channel 11.
5. Why can’t I get a wireless connection?
If you have enabled encryption on the 108Mbps SuperG Wireless Access Point, you must also enable
encryption on all wireless clients in order to establish a wireless connection.
The encryption settings are: 64-bits, 128-bits, or 152-bits. Make sure that the encryption bit level is the
same on the access point and the wireless client. Make sure that the SSID on the access point and the
wireless clients are exactly the same. If they are not, wireless connection will not be established. Move the
108Mbps SuperG Wireless Access Point and the wireless client into the same room and then test the
wireless connection. Disable all security settings. (WEP, MAC Address Control)
Turn off your 108Mbps SuperG Wireless Access Point and the client. Turn the 108Mbps SuperG Wireless
Access Point back on again, and then turn on the client.
Make sure that all devices are set to Infrastructure mode.
6. I forgot my encryption key.
Reset the 108Mbps SuperG Wireless Access Point to its factory default settings and restore the other
devices on your network to their default settings. You may do this by holding in the Reset button on the
back of the unit for 10 seconds. You will lose the current configuration settings.