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CHAPTER 6: TROUBLESHOOTING
If the PSA completes successfully, the following message appears on your
screen.
“Do you want to run the remaining memory tests? This will
take about 30 minutes or more. Do you want to continue?
(Recommended).”
Press <y> to continue if you are experiencing memory issue, otherwise press <n>
to nish PSA testing.
When you press <n>, the following message appears on the screen.
“Booting Dell Diagnostic Utility Partition. Press any key to
continue.”
Select 5. Exit to reboot your computer.
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
e computer runs the Pre-boot System Assessment (PSA), a series of initial tests
for the system board, keyboard, display, memory, hard drive, and so on.
To invoke PSA:
Restart the computer.1.
When the Alienware logo appears, press <F12> to access the 2. Boot Menu.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
®
Windows
®
desktop; then, shut down
your computer and try again.
Select 3. Diagnostics from the menu and press <Enter>.
During the assessment, answer any questions that appear on the screen.4.
If a component fails the test, the computer stops and beeps. To stop the •
assessment and restart the computer, press <n>; to continue to the
next test, press <y>; to retest the component that failed, press <r>.
If you receive error code(s) during the Pre-boot System Assessment, •
write down the error code(s) and contact Alienware (see “CONTACTING
ALIENWARE“ on page 66).