Filter
Top Products
51
CHAPTER 6: TROUBLESHOOTING
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
e computer runs the Pre-boot System Assessment (PSA), a series of initial tests
of your system board, keyboard, display, memory, hard drive, etc.
To invoke PSA:
Turn on (or restart) your computer.1.
Press <F12> to access the 2. Boot Menu.
Select 3. Diagnostics from the menu and press <Enter>.
During the assessment, answer any questions that appear.
If a failure is detected, the computer stops and beeps. To stop the •
assessment and restart the computer, press <n>; to continue to the next
test, press <y>; to retest the component that failed, press <r>.
If failures are detected during the Pre-boot System Assessment, write •
down the error code(s) and contact Alienware (for more information, see
“CONTACTING ALIENWARE“ on page 73).
If the Pre-boot System Assessment completes successfully, the following message
appears “Do you want to run the remaining memory tests? This
will take about 30 minutes or more. Do you want to continue?
(Recommended).”
If you are experiencing memory issues, press <y> else press <n>. e following
message is displayed: “Pre-boot System Assessment complete.”
Press <o> to reboot your computer.
When troubleshooting your computer, remember the following safety guidelines:
Before touching any of the computer’s internal components, touch an •
unpainted portion of the chassis. Doing so will safely discharge any static
electricity, which could damage your computer.
Turn o your computer and any connected peripherals. •
Disconnect any peripherals from your computer. •
ings to check before troubleshooting:
Ensure that the AC adapter cable is properly connected between your •
computer and a grounded, three-prong power outlet. Ensure that the power
outlet is working.
Ensure the UPS or power strip is turned on (if applicable). •
If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not •
working, ensure that all connections are secure.
If any computer components were added or removed before the problem •
began, check to see if you performed the installation or removal procedures
properly.
If an error message appears on the screen, write down the exact error •
message prior to calling Alienware Technical Support to aid in diagnosing
and resolving your issue.
If an error occurs in a specic program, see the program’s documentation. •