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CHAPTER 6: TROUBLESHOOTING
Memory
Memory errors detected on startup
Check memory modules for correct seating and orientation. Reseat the •
memory modules if applicable (see “Upgrading or Replacing Memory” on
page 45).
Computers using a dual-channel memory conguration require that •
memory modules be installed in pairs. If you require assistance, contact
Alienware Technical Support (for more information, see “CONTACTING
ALIENWARE“ on page 73).
Display
If the display is blank
NOTE: If you are using a program that requires a higher resolution than
your computer supports, it is recommended that you attach an external
monitor to your computer.
e computer may be in a power saving mode:
Press a key on the keyboard or press the power button to resume normal
operation.
Check the battery:
If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and
then turn on the computer.
Check the AC adapter:
Check the AC adapter cable connections and ensure that the light is on.
Test the electrical outlet:
Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
Switch the video image:
If your computer is attached to an external monitor, press <Fn><F6> to switch
the video image to the display.