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CHAPTER 6: TROUBLESHOOTING
Power
When you press the power button, the computer does not turn on
If the AC adapter is connected to a surge protector or UPS, ensure that •
the surge protector or UPS is securely connected to an electrical outlet, is
switched on and is working correctly.
Check that the wall outlet is working properly by testing another device •
such as a radio or lamp that you know works. If the wall outlet is not working,
contact an electrician or your power company for further assistance.
Check that all devices on the computer are properly connected to your •
computer and that the AC adapter is properly connected to the surge
protector or UPS.
If the problem persists, contact Alienware support (see “CONTACTING
ALIENWARE“ on page 73).
Printer
e printer does not turn on
Check if the power cable is properly connected to a wall outlet. •
Check if the wall outlet is working properly by testing it with another device •
such as a radio or lamp that you know works. If the wall outlet is not working,
contact an electrician or your power company for further assistance.
e printer does not print
Check if the power cable is properly connected and the printer is properly •
connected to the computer. Ensure that the printer is turned on.
Check if the printer cable is damaged. If the printer cable is damaged, a •
replacement may be required.
Check if the printer is online. If the printer is ofine, press the online/ ofine •
button to switch it to online.
If the printer is not the default printer, ensure that it is selected in the •
printer setup.
Reinstall the printer driver.•