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CHAPTER 6: TROUBLESHOOTING
Starting Alienware Diagnostics From the Support Disc
Insert the Support disc. 1.
Shut down and restart the laptop. 2.
When the Alienware logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft
®
Windows
®
desktop; then, shut down
your computer and try again.
NOTE: e next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specied in
the system setup program.
When the boot device list appears, highlight 3. CD/DVD/CD-RW and
press <Enter>.
Select 4. Boot from CD-ROM from the menu that appears and press <Enter>.
Select 5. Alienware Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your computer.
When the Alienware Diagnostics 6. Main Menu appears, select the test you
want to run.
NOTE: Write down any error codes and problem descriptions exactly as
they appear and follow the instructions on the screen.
After all tests have completed, close the test window to return to the 7.
Alienware Diagnostics Main Menu.
Remove your Support disc, then close the 8. Main Menu window to exit the
Alienware Diagnostics and restart the computer.
Alienware
®
Diagnostics
If you experience a problem with your Alienware laptop, run the Alienware
Diagnostics before you contact Alienware for technical assistance. It is
recommended that you print these procedures before you begin.
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn™ v2.0, but as a precaution it
would be better to backup critical les onto an external media before
initiating recovery.
NOTE: e Support disc contains drivers for your computer. You can
also download the latest drivers and software for your computer from
support.dell.com.
Review your laptop’s conguration information, and ensure that the device that
you want to test displays in the system setup program and is active. Start the
Alienware Diagnostics from the Support disc.