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CHAPTER 6: TROUBLESHOOTING
Windows
®
7
Click 1. Start → Control Panel→ Programs→ Programs and Features→ Use
an older program with this version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
Other software problems
Back up your les immediately
Use a virus-scanning program to check the hard drive, or CDs
Save and close any open les or programs and shut down your computer
through the Start menu
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible with the operating system installed •
on your computer.
Ensure that your computer meets the minimum hardware requirements •
needed to run the software. See the software documentation for
information.
Ensure that the program is installed and congured properly.•
Verify that the device drivers do not conict with the program.•
If necessary, uninstall and then reinstall the program.•
Hard Drive Problems
Allow the computer to cool before turning it on
A hot hard drive may prevent the operating system from starting. Try allowing
the computer to return to room temperature before turning it on.
Run Check Disk
Click 1. Start → Computer.
Right-click 2. Local Disk C:
Click 3. Properties→ Tools→ Check Now.
If the User Account Control window appears, click Continue.
Follow the instructions on the screen.