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Advanced Call Router Route Rules
12 Advanced Call Router Manual
Enter the workgroup extension as the WorkGroup ID and password,
and enter the virtual extension’s password. In the field for Default
Wait Time in Queue, type in the desired minutes. (By default, the
Extension ID field is grayed out.)
• Delete button—click Delete to remove the selected workgroup from
the display.
• Change Default Wait Time—click this button to change the default
wait time associated with the workgroup queue.
Note: The workgroup to which incoming trunk calls will be routed via
Call Router must be assigned to the Auto Attendant whose Action
is set to “Avd - Advanced Call Router,” with Ext Num set to the
virtual extension you use to start Call Router. For further
information on configuring Auto Attendants, refer to the Auto
Attendant Configuration chapter of the AltiWare Administrator
Manual and the AltiAPI Programmer Guide.
If you want to announce queue status to callers (Target action of
any routing rule is “Play WG Queue Status,”) complete the Virtual
Extension ID and Virtual Extension password fields using the
workgroup agent extension (and its password) specified in the rule.
To log on to multiple workgroups:
•Click Add again and enter the next Workgroup ID and Password.
• Change Start Calculate Call Count—click this button to change the
starting point for the number of calls to be reached for Call Router to
start calculating call data.