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Advanced Call Router
Advanced Call Router Manual 1
Advanced Call Router
Advanced Call Router is the standard AltiGen Call Router application plus
call router service. Advanced Call Router requires the purchase and
activation of an Advanced Call Router license.
Note: The workgroup to which incoming trunk calls will be routed via
Call Router must be assigned to the auto attendant whose Action is
set to “Adv - Advanced Call Router,” with Ext Num set to the
virtual extension you use to start Call Router. For further
information on configuring auto attendants, refer to the Auto
Attendant Configuration chapter of the AltiWare Administration
Manual and the AltiAPI Programmer Guide.
New in Release 5.1
Supports the SKLR (Skill Level Requirement) setting added to AltiWare
ACM Administrator 5.1.
Installation
To install Advanced Call Router,
1. Run the .exe file from the Advanced Call Router folder of the AltiWare
5.1 Installation CD.
2. When prompted, enter the 20-digit license key for Advanced Call
Router in the field and click Next.
Setup will confirm the destination for the Call Router application
(default is C:\Program Files\AltiGen\Call Router). To select a different
location, use the Browse button to choose the new location.
3. Click Next to proceed.
Note: Advanced Call Router Service requires the purchase and
activation of the Advanced Call Router license.
Database Upgrade
If Basic Call Router and Altiserv are installed on the same machine, the
installation of Advanced Call Router will automatically upgrade the Basic
Call Router database.