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Advanced Call Router
Advanced Call Router Manual 15
immediately above. 2) Replace the “No Action” level with “Call – to
Ext./Workgroup,” and enter the workgroup extension number. For
further information on configuring Auto Attendants, see the AltiWare
Administration Manual and the AltiAPI Programmer Guide.
If your organization has multiple workgroups and you want queue
announcement for several or all of them, you must create separate rules for
each, with workgroup extension information pertinent to each workgroup.
Example:
Suppose you use virtual extension 700 to log in to Call Router, and you
have two workgroups, Sales and Support, with the following agent and
workgroup extensions:
Sales Support
Workgroup extension number 500 600
Call Router virtual extension number 700 700
For both workgroups, you want Call Router to check incoming calls for
Caller ID and IVR Path, and to play the WG queue status if a match is found
and all agents are busy.
In AltiWare Administrator, you configure the Auto Attendant to which Call
Router is assigned as shown below. (The example uses Auto Attendant 2.)
Note that you must enter a different Item Name for each level.