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SERVICE
If the UPS requires service do not return it to the dealer. Instead, follow these steps:
1. Review the problems discussed in the Troubleshooting section of this manual to eliminate com-
mon problems.
2. Verify that no circuit breakers are tripped.
3. If the problem persists, contact APC Customer Service through the APC web site,
www.apc.com/support
.
Note the model number of the UPS, the serial number, and the date purchased. If you call
APC Customer Service, a technician will ask you to describe the problem and try to solve it
over the phone, if possible. If this is not possible, the technician may arrange for the UPS to
be serviced or may issue a Returned Material Authorization Number (RMA#).
If the UPS is under warranty, repairs are free. If not, there is a repair charge.
Procedures for servicing or returning your UPS may vary internationally. Please contact the
APC Customer Service office in the appropriate country (www.apc.com/support
) for ques-
tions about warranty and RMA.
4. Pack the UPS in its original packaging. If the original packing is not available, refer to the APC
web site, www.apc.com/support
, for information about obtaining a new set.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) regulations.
The battery may remain in the UPS; it does not have to be removed.
5. Mark the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
CONTACTING APC
Refer to the information provided at the APC Internet site,
http://www.apc.com/support
.
If you ordered a Smart-UPS SU1400R3XLIX171 unit, please refer to the red adden-
dum sheet (part number 990-1023A) for contact information.