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4 MX28B
3. WARRANTY PROVISIONS
3.1 General Provisions
APC warrants the power equipment and components it manufactures or sells against
defective materials and workmanship for a period of TWO (2) YEARS from the date of
shipment.
3.1.1 Warranty Returns
If initial physical inspection results in identification of a material or workmanship flaw(s) that
could impair product performance as defined by Advance Power’s electrical and physical
specification in effect at the time of shipment, and if this flaw(s) is not due to transportation
damage or installation abuse, contact Advance Power, Inc. or call the 24-hour emergency
number, (800) 727-8695, to request assistance.
You will be provided either a) an RMA number with instructions for return of the equipment
or component(s) to the Advance Power, Inc. factory service center, FOB destination, freight
pre-paid, for examination, or b) for non-returnable systems and equipment, notice to wait
until an Advance Power, Inc. authorized service representative arrives at the site to inspect
the equipment. Repaired or advance replacement modules or circuit components will
normally be available within 24 to 48 hours of receipt of equipment or RMA.
3.1.2 Warranty Repair or Replacement
If, during the warranty period, the supplied equipment is found to be physically or electrically
faulty due to defective materials or workmanship on the part of Advance Power, Inc., the
defective product(s) or component(s) will be repaired or replaced at the sole option of
Advance Power, Inc. without charge to the user for replacement materials or repair labor.
(The procedure outlined above for contacting Advance Power, Inc. must be followed.)
Costs incurred for replacement installation including, but not limited to, installation
equipment, travel expenses of an Advance Power, Inc. representative(s), and costs of
installation material transportation expenses are not the responsibility of Advance Power,
Inc. Any replacement product(s) or component(s) shall only complete the remaining unused
portion of the original warranty of the replaced product(s) or component(s).
3.2 Exclusions and Limitations
1. This warranty applies only to the original US domestic purchaser (user) and is not
transferable internationally, except with expressed written consent from Advance
Power, Inc. headquarters in Dallas, Texas.
2. Advance Power, Inc. reserves the right to void the warranty if identification marks or
serial numbers have been removed or tampered with, or the defect is determined to
have been caused by misuse, neglect, improper installation, environmental
conditions, non-authorized repair, alteration, or accident.
3. This warranty does not cover physical damage due to the acts of nature or man
that stress the equipment or component(s) beyond design limits and exert
undesirable influence aside from normal wear and tear.