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Configuration
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CSG SIP Communications Gateway
FIG. 31 Set Rule dialog box
3. Select an option to route from the Route drop-down combo box. You can choose from All
Unmatched incoming calls or Incoming calls that match.
4. Select a service provider from the From provider drop-down combo box. No options appear if you
did not set up at least one service provider on the Service Providers page (see the Service
Providers section on page 38 for more information).
5. Select an extension to which you want these calls routed from the To extension drop-down combo
box.
6. Click Save to save the incoming call rule and return to the Incoming Calls page.
Voice Menus
A valuable feature of the CSG is the ability to create Interactive Voice Response (IVR) or voice menus.
Voice menus are designed to allow for more efficient routing of calls from incoming callers. The menus
provide a caller with specific instructions, receive responses from the caller, and process those responses
into an action.
Voice menus are constructed depending on your needs. Like your business, you need to create the
solution best suited to your customers. The best way to understand how a voice menu is constructed is to
examine the default "Welcome" menu provided with the CSG.