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Configuration
35
CSG SIP Communications Gateway
Voice Mail E-mail Configuration
On the Voice Mail Configuration page, if you indicate you want an extension to receive an e-mail with an
attached voice mail recording whenever someone leaves a voice mail on the extension, you can create a
template for the voice mail e-mail so the recipient receives the necessary information in the subject and
body of the e-mail. You can set up this template on the Voice Mail E-mail Configuration page. You can
access this page by clicking the Telephony tab, then selecting Voicemail | E-mail Template (see
FIG. 21).
FIG. 21 Voice Mail E-mail Configuration page
Perform the following steps to create a template for voice mail e-mails:
1. In the From field. enter a sender. All voice mail e-mails a user receives will be received from this
sender.
2. In the Subject field, enter a subject for the e-mail. All voice mail e-mails a user receives will
contain the subject line you enter.
3. Use the Message area to create a standard e-mail that will be sent to the recipient. You can type text
in the area, as well as use any of the template variables listed at the bottom of the page.
4. Click Accept to save the changes.
Calling Queues
A call queue lines up callers and enables them to wait to speak to any group of employees taking a high
volume of calls. This feature enables you to speak to more people when it is convenient for them, rather
than send callers back to voice mail to leave a message and receive a call back when time permits.
The CSG identifies which extensions are capable of belonging to a call queue by identifying whether the
Is Agent option is selected on the Users Configuration page. If no check mark appears next to Is Agent,
that extension will not appear in the Agents area on this page. FIG. 22 displays the Queue Extension
Configuration page.