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CSG SIP Communications Gateway
FIG. 32 Voice Menus Configuration page
Click Telephony | Voice Menus to open the Voice Menus Configuration page (FIG. 32), and select
Voicemenu - Welcome. The Welcome menu consists of the following steps:
Answer the call
Wait ’1’ sec
Play ’thank-you-for-calling’ & Listen for KeyPress
Play ’if-u-know-ext-dial’ & Listen for KeyPress
Play ’otherwise’ & Listen for KeyPress
Play ’to-reach-operator’ & Listen for KeyPress
Play ’pls-hold-while-try’ & Listen for KeyPress
WaitExten ’6’ sec
In the example, when a caller dials your company number ending in 7000, the call is answered, and after
a pause of one second, the caller is greeted in the following manner: "Thank you for calling. If you know
your party’s extension, please dial it now. Otherwise, to reach an operator, please dial 0." If the caller
tries an extension, the menu responds with, "Please wait while I try that extension." If no action is taken
by the caller, the menu repeats after six seconds.
This is an example of a basic voice menu. In the example, each action is a step chosen from the list of
available menu options accessed from the Add New Step dialog box (FIG. 33), which you can access by
clicking Add New Step.