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Configuration
49
CSG SIP Communications Gateway
The following table displays the available options on this page:
You can park a call using either an analog or VoIP phone. To use an analog phone, hit the flash button, or
quickly click the hook switch, wait for a dial tone, then dial the extension (700). With a VoIP phone,
initiate the transfer, dial the call parking extension (i.e. 700), then complete the transfer (such as by click
send). The method using a VoIP phone varies depending on the phone.
At this point, the CSG prompts you with a number. The number it prompts you with is the number from
the pool specified. This is the number that you can enter to retrieve the call. To retrieve the call, pick up a
phone and dial the parking number specified by the CSG. The amount of time that the call remains
parked is determined by the number of seconds specified. If the call is not retrieved in this time, the call
will be redirected to the user that originally parked the call.
Ring Groups
A ring group is a set of extensions you can create that ring simultaneously when a call is made to a
designated extension. You must define a ring group if you plan to route inbound calls to multiple
extensions. When one of the extensions in the ring group answers the call, all other extensions stop
ringing. You can create a ring group on the Ring Groups Configuration page (FIG. 37).
FIG. 37 Ring Groups Configuration page
Call Parking Options
Option Description
Extension to Dial
for Parking Calls
This field enables you to set the extension to dial when you want
to park a call.
What extensions
to park calls on
This field enables you to set an extension or range of extensions
to be used for parking calls.
No. of seconds a
call can be
parked for
This field enables you to indicate the number of seconds a call
can be parked on one of the designated extensions.
To properly park a call, you must use attended transfer functions. Using a blind
transfer function will not provide the parking number to the person parking the call.
This makes recovery of the call impossible, except for the fall through timeout.