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Troubleshooting
Troubleshooting
Use this chart to solve minor installation and operation problems. Refer to Rockwell Automation Tech Support
at 440-646-5800 for further support.
Problem and/or Possible Cause Solution
UPS will not turn on
The battery is not connected properly. Check that the battery connector is fully engaged.
button not pushed.
Press the
button once to power-up the UPS and connected equipment.
The UPS is not connected to utility
power supply.
Check that the UPS is properly connected to utility power.
UPS will not turn off
The UPS is experiencing an internal
fault
Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
UPS beeps occasionally
Normal UPS operation when running
on battery.
None: The UPS is protecting the connected equipment. Press the
button to silence this alarm.
UPS is not providing expected backup time
The UPS battery(s) are weak due to a
recent power outage or battery(s) are
near the end of their service life.
Charge the battery(s). Batteries require recharging after extended outages.
Batteries can wear faster when put into service often or when operated at
elevated temperatures. If the battery(s) are near the end of their service life,
consider replacing the battery(s) even if the replace battery LED is not yet
illuminated.
Left half, Right half, or Center section of front panel is flashing
The UPS is experiencing an internal
fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
All LEDs are illuminated and the UPS emits a constant beeping
The UPS is experiencing an internal
fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced
immediately.
Front panel LEDs flash sequentially
The UPS has been shut down remotely
through software or an optional
accessory card.
None: The UPS will restart automatically when utility power returns.