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Troubleshooting Symptom Charts/Peripheral - 12
Peripheral
Cursor does not move 1 Restart system.
2 Check mouse connection.
3 If mouse was connected to keyboard, connect mouse to rear
ADB port and disconnect keyboard. If mouse works, replace
keyboard.
4 If mouse does not work in ADB port, replace mouse.
5 Reseat logic board.
6 Replace logic board. Retain customer’s DIMMs.
Cursor moves, but
when you click the
mouse, nothing
happens
1 Replace mouse.
2 Reseat logic board.
3 Replace logic board. Retain customer’s DIMMs.