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Appendix D Safety, Handling, & Support 127
Onscreen keyboard doesn’t appear
If iPad is paired with a Bluetooth keyboard, the onscreen keyboard doesn’t appear. To make the
onscreen keyboard appear, press the Eject key on a Bluetooth keyboard. You can also make the
onscreen keyboard appear by moving the Bluetooth keyboard out of range or turning it o.
Get information about your iPad
See information about iPad. Go to Settings > General > About. The items you can view include:
•
Number of songs, videos, photos, and applications
•
Capacity and available storage space
•
iOS version
•
Model number
•
Serial number
•
Wi-Fi and Bluetooth addresses
•
Diagnostics & Usage and Legal (including legal notices, license, warranty, regulatory marks and
RF exposure information)
To copy the serial number and other identiers, touch and hold the identier until Copy appears.
To help Apple improve products and services, iPad sends diagnostic and usage data. This data
does not personally identify you, but may include location information.
View or turn o diagnostic information. Go to Settings > General > About > Diagnostics & Usage.
Usage information
View usage information. Go to Settings > General > Usage to:
•
View each app’s storage
•
View and manage iCloud storage
•
See the elapsed time since iPad has been charged
Disabled iPad
If iPad is disabled because you forgot your passcode or entered an incorrect passcode too many
times, you can restore iPad from an iTunes or iCloud backup and reset the passcode. For more
information, see Restore iPad on page 129.
If you get a message in iTunes that your iPad is locked and you must enter a passcode, see
support.apple.com/kb/HT1212.
VPN settings
A VPN (virtual private network) provides secure access over the Internet to private networks,
such as the network at your organization. You may need to install a VPN app from the App Store
that congures your iPad to access a network. Contact your system administrator for information
about the app and settings you need.