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WEBSHARE 242W
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Chapter 4
Troubleshooting
If the Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save you time and effort
but if the symptoms persist, then consult your service provider.
Problems Starting Up the ADSL Router
Problem Corrective Action
None of the LEDs are
on when you turn on
the ADSL Router.
Check the connection between the adapter and the
ADSL Router. If the error persists, you may have a
hardware problem. In this case you should contact
technical support.
Problems with the WAN Interface
Problem Corrective Action
Initialization of the
PVC connection
failed.
Ensure that the cable is connected properly from the
ADSL port to the wall jack. The ADSL LED on the front
panel of the ADSL Firewall Router should be on. Check
with your VPI, VCI, type of encapsulation and type of
multiplexing settings are the same as what you
collected from your telephone company and ISP.
Reboot the WebShare 242W Wireless . If you still have
problems, you may need to verify these variables with
the telephone company and/or ISP.
Problems with the LAN Interface
Problem Corrective Action
Check the Ethernet LEDs on the front panel. The LED
should be on for a port that has a station connected. If it
is off, check the cables between your ADSL Router and
the station. Make sure you have uninstalled any
software firewall.
Can’t ping any station
on the LAN.
Verify that the IP address and the subnet mask are
consistent between the WebShare 242W Wireless and
the workstations.