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ASAI Overview
■ Caller Dependent Transfers — The full ten-digit ANI could be used to iden-
tify callers and determine where they should be transferred if they need to
speak to a live agent. This would be desirable if, for instance, the caller is
a preferred customer or is usually handled by a specific agent.
■ Geographically-Based Call Transfers — The area code and/or exchange
could be used to determine where callers should be transferred if they
need to speak to a live agent. This would be desirable if, for instance,
agents handle calls from specific geographic regions.
Routing Applications
In routing applications, the VIS is used as a routing server to support the routing
capabilities of ASAI and the call vectoring feature on the DEFINITY Generic 3i.
However, on receiving a routing request, as depicted in Figure 1-2, a routing
application on the VIS receives and responds to call routing requests sent by the
DEFINITY Generic 3i.
Note that you are not always required to have the T/R or LST1 lines on the VIS for
routing applications. However, T/R or LST1 lines are required to route the call to
the VIS agents.
Figure 1-2. ASAI Routing Application route.pic