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Product Warranty
Advantech warrants to
you,
the original
purchaser, that each of
its
products
will be free
from defects
in
materials
and
workmanship for one year from the
date
of purchase.
This
warranty does not
apply
to any products that have been repaired
or altered
by persons
other than repair personnel authorized by Advantech, or which have
been subject to misuse, abuse,
accident or improper installation. Advantech
assumes no liability under the terms
of this
warranty as a consequence of
such
events.
Because of
Advantech
high
quality-control standards and rigorous testing,
most
of our
customers never
need
to use
our repair service. If an Advantech
product
is defective, it will be repaired
or replaced
at
no charge during the
warranty period.
For out-of-warranty
repairs, you
will be
billed according to
the cost of replacement materials, service
time
and freight.
Please consult your
dealer for
more details. If you
think you
have a defective
product,
follow these
steps:
Step
1. Collect
all the information
about the problem encountered.
(For
example, CPU speed,
Advantech products used, other hardware and
software used,
etc.)
Note anything abnormal
and list any
on- screen
messages
you get when the problem occurs.
Step
2.
Call your dealer and describe the problem. Please have your man- ual,
product,
and any helpful
information readily available.
Step 3.
If your product
is diagnosed
as defective,
obtain
an RMA (return
merchandize
authorization) number
from your dealer. This allows us
to process
your
return more quickly.
Step
4. Carefully
pack
the defective product, a fully completed Repair and
Replacement Order Card and
a photocopy proof
of
purchase date (such
as your sales
receipt)
in a shippable container. A product returned
without proof of the purchase date is
not eligible for warranty service.
Step
5.
Write the RMA number visibly on the outside of the package and ship
it
prepaid to your dealer.
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