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TROUBLESHOOTING
• TheSetupAssistantcompletedinstallation,butmywebbrowser
doesn’t work.
• IamunabletoconnecttotheInternet.The“modem”LEDonmy
Router is on, and the “internet” LED is blinking.
1. If you cannot connect to the Internet, the “modem” LED is on,
and the “internet” LED is blinking, the problem may be that
your connection type may not match the ISP’s connection.
2. If you have a “static IP address” connection, your ISP must
assign you the IP address, subnet mask, and gateway
address. Please refer to the section entitled “Alternate
Setup Method” for details on changing this setting.
3. If you have a “PPPoE” connection, your ISP will assign you a user
name and password and sometimes a service name. Make sure
the Router’s connection type is configured to PPPoE and the
settings are entered properly. Please refer to the section entitled
“Alternate Setup Method” for details on changing this setting.
4. You may need to configure your Router to meet the
specific requirements of your ISP. To search our
knowledge base for ISP-specific issues, go to: http://
web.belkin.com/support and type in “ISP”.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support.
• TheSetupAssistantcompleted,butmywebbrowser
doesn’t work.
• IamunabletoconnecttotheInternet.The“modem”LED
on my Router is blinking, and the “internet” LED is solid.
1. If the “modem” LED is blinking, and the “internet” LED is
solid, but you are unable to access the Internet, there may
be third-party firewall software installed on the computer
attempting to access the Internet. Examples of third-party
firewall software are ZoneAlarm, BlackICE PC Protection,
McAfee Personal Firewall, and Norton Personal Firewall.
2. If you do have firewall software installed on your computer,
please make sure that you properly configure it. You can
determine if the firewall software is preventing Internet access
by temporarily turning it off. If, while the firewall is disabled,
Internet access works properly, you will need to change the
firewall settings to function properly when it is turned on.
3. Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support.